Policies
Hair Transform is dedicated to delivering exceptional hair services in a welcoming and professional environment. To ensure the best experience for all our clients, please take a moment to review our salon policies below.
Appointments & Consultations
Consultations
We offer private, in-depth consultations for hair extensions and hair loss services. Consultations are free of charge.
Booking an Appointment
A deposit may be required to secure your booking for higher priced colour appointments or hair systems.
Running Late
If you're running late, please contact us as soon as possible. If you arrive more than 15 minutes late, we may need to reschedule or adapt your service to fit the remaining time.
Patch Testing Policy
Your safety is our priority. A patch test is required 48 hours before any colour appointment for new clients. This helps us prevent allergic reactions and ensure a safe, enjoyable experience.
You will also need a new patch test if any of the following apply:
A) You have used a box dye or at-home colour since your last salon visit
B) You have not visited the salon in six months or more
C) You have had a new tattoo or permanent makeup procedure
Failure to have a patch test in these circumstances may result in us being unable to carry out your service.
Cancellations & Deposits
Cancellations
We require a minimum of 48 hours’ notice for cancellations or rescheduling. Late cancellations may result in a cancellation fee or loss of deposit.
No-Shows
If you fail to attend your appointment without notifying us, the full service cost may be charged, and future bookings may require prepayment.
Deposits
We require a deposit to secure certain appointments, especially for hair systems, hair extensions, and first-time colour clients. Deposits are redeemable against your service.